Privacy Policy

1. Information We Collect

When you place an order with Lyrika Nourish Matrix, we collect:

• Your full name
• Your phone number
• Your delivery address

We also collect information automatically through cookies and analytics tools when you visit our website.

2. How We Use Your Information

Your information is used to:

• Process and deliver your order
• Confirm your order by phone
• Respond to your inquiries
• Comply with legal obligations
• Improve our website through analytics

3. Legal Basis for Processing

We process your data based on:

• Contract performance: Processing necessary to fulfil your order
• Consent: When you opt in to marketing communications or analytics
• Legal obligation: To comply with Australian law and regulations

4. Sharing Your Information

We do not sell your personal data. We may share information with:

• Courier and logistics partners (to deliver your order)
• Payment processors (for payment on delivery confirmation)
• Legal authorities (if required by law)

5. International Data Transfer

Your data is stored and processed in Australia. We do not transfer personal data internationally without explicit consent.

6. Data Retention

We retain your order information for 7 years (as required by Australian tax law). Contact information for marketing purposes is retained until you unsubscribe.

7. Your Rights Under Australian Privacy Law

You have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data (subject to legal holds)
• Object to certain processing
• Request a portable copy of your data
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

8. Third-Party Services

Google Analytics

We use Google Analytics to understand website usage. Google Analytics data is anonymised and does not identify you personally. You can opt out using the Google Analytics opt-out browser extension.

Google Ads Conversion Tracking

We track conversions through Google Ads to measure the effectiveness of our advertising. This uses cookies and does not personally identify you.

Google Maps

Our contact page embeds Google Maps. Google collects location data; see Google's privacy policy for details.

9. Cookies

We use cookies to enhance your experience. See our Cookie Policy for complete details. You can control cookies through your browser settings or our consent banner.

10. Security

We implement industry-standard security measures to protect your data from unauthorised access, alteration, or disclosure. However, no online transmission is completely secure.

11. Contact Us

If you have questions about this Privacy Policy or your data, please contact:

Draineubackio
info@draineubackio.world
+61 2 8047 3156
Level 12, 44 Market Street, Sydney NSW 2000, Australia
Monday-Friday, 9:00-17:00 AEDT

12. Changes to This Policy

We may update this policy. The "Last updated" date reflects the most recent version. Continued use of our website constitutes acceptance of any changes.